Welcome to chilltradel.com. Please read the following terms carefully before using this website. These terms are intended to identify common problems you may encounter when using this website and their solutions. By using this website, you agree to abide by these terms.
How do I register for an account? To register for an account, visit the homepage and click on the “Register” button. Fill in the required information, including your name, email address and password, and click “Submit”. Once the registration is successful, you will receive a confirmation email.
How do I place an order? The process of placing an order is as follows: Browse our products and select the products you like. Click on the “Add to Cart” button. Once you have completed your purchase, click on the shopping cart icon to proceed to the checkout page. Enter your shipping address and payment information, then confirm your order.
Can I modify or cancel my order? You can modify or cancel your order immediately after placing it. Please contact our customer service team as soon as possible with your order number and relevant information. Please note that if the order has entered the shipping process, it may no longer be possible to change or cancel it.
How much does it cost to ship? Shipping costs vary by region and the shipping method selected. At checkout, the system will automatically calculate and display the shipping costs.
How long does it usually take for the order to arrive? The shipping time for the order is usually within 7 days, depending on your delivery address and the shipping method you choose. We will provide tracking information via email after shipment so that you can check the status of your order at any time.
How do I return or exchange my products? If you need to return or exchange an item, please submit a request within 14 days of receiving the item:
Please send a return or exchange request to the customer service email address with the order number and item details. Make sure the item is unused and retains the original labels and packaging. We will provide the return address and specific steps after confirming the request.
How long does it take to process a refund? Once we receive your returned item, it usually takes 3 business days to process a refund. The refund will be refunded to your original payment method. If you do not receive the refund within the specified time, please check your bank account or contact our customer service.
How is the website data security guaranteed? We attach great importance to user data security and use SSL encryption technology to protect your personal information and payment data. During the review and processing process, we will comply with relevant laws and regulations to ensure the security of your information.
Thank you for choosing chilltradel.com, we look forward to providing you with an excellent shopping experience!
