Welcome to chilltradel.com. To protect your legal rights and ensure a pleasant shopping experience, we have established the following refund terms. Please read these terms carefully before shopping.
Refund Policy Overview We are committed to providing customers with a great shopping experience. If you are not satisfied with the product you purchased, you can apply for a refund subject to the refund terms.
Refund Application Time Limit If you wish to apply for a refund, please submit a refund application within 14 days of receiving the product. Applications after this period will not be accepted.
Refund Conditions Please ensure that your refund application meets the following conditions:
The product must be unworn, unused, and keep the original packaging and tags intact. If the product is damaged or worn in any way, we will not be able to process a refund application.
Refund Application Process If you meet the refund conditions, please follow the steps below to apply: Contact Customer Service: Contact our Customer Service team via email at JohnnieKing@chilltradel.com or call 8138698811. Provide information: Please provide your order number, the reason for the refund and relevant product photos. Fill in the return application form: We will provide a return application form after you contact us. Please fill it out completely and send it back with the goods.
Refund processing time The refund will be completed within 3 working days after we receive the returned goods.
Shipping cost instructions Except for product quality problems, the shipping cost of returns caused by personal reasons shall be borne by the customer.
Refund notification Once the refund is processed, we will notify you by email, and you can check the refund status in your account.
Thank you for choosing chilltradel.com, and we hope we can provide you with satisfactory service and shopping experience!
